Shipping Options: We offer a variety of shipping options to cater to different needs. During the checkout process, you can choose from our standard shipping or expedited shipping options, depending on how quickly you need your order to arrive.
Shipping Locations:
Domestic
Orders within Singapore will be sent out via Qxpress or another similar delivery courier, and it takes 1-2 business days to be delivered.
Please email us at nevannylir@gmail.com if you prefer another method or a quicker delivery.
International
We ship all orders internationally from Singapore via the shipping options available during the Check-Out process.
Note: We only ship to residential and business addresses. We are unable to ship to PO Box addresses, as well as APO and FPO addresses.
Other Information:
Shipping Lead Times
We understand that timely delivery is important to our customers. We process and ship out orders within 2 business days of receiving them. The estimated delivery time depends on the shipping option you choose during checkout. Our standard shipping typically takes 6-10 business days for delivery, while expedited shipping can take 3-5 business days. Please note that these are estimated delivery times and actual delivery may vary depending on factors such as weather conditions and carrier or customs delays.
Shipping Fees
We offer standard shipping and expedited shipping, which will be calculated and displayed during the checkout process. Additional fees, customs/taxes/duties, any shipping restrictions or regulations may apply. We are not responsible for any such fees that may be incurred due to the order.
Shipping Confirmation/Order Tracking
You will receive a shipping confirmation email once your order has been shipped, which will include the tracking number and other relevant information. This allows you to stay updated on the whereabouts of your order until it arrives at your doorstep.
Shipping Address
Please ensure that you provide the correct and complete shipping address during checkout. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete shipping addresses provided by customers.
Shipping Delays
While we strive to provide accurate and timely shipping, please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occasionally result in shipping delays. In such cases, we will do our best to keep you informed and resolve any issues as quickly as possible.
Returns and Exchanges
Please refer to our separate returns and exchanges policy page.
We hope this shipping policy provides you with a clear understanding of how we handle shipping for your items. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for choosing us as your trusted seller!
